|
|
What is Business Communication Manager (BCM)?
Business Communication Manager (BCM)is a professional management system for communication with customers and partners of each company, based on Hybrid Cloud computing.The platform includes all “cloud” advantages: security, reliability, flexibility, mobility and combines its five main modules in one:
-
Customer Relationship Module(CRM);
-
Communication Module (outbound and inbound calls, e-mails, SMS) implements and register the operator’s electronic communication with internal and external customers and partners;
-
Data Module -individually defined questionnaire forms allowing the registration and classification of any customer information related to products, services, applications, and others;
-
Knowledge base Module – module based on CMS. Possibility to create documents with text editor, upload files and photos;
-
Reports Module – summary for operators’ activities - log in/log out, inbound/outbound calls, working hours etc. Reports for number of inbound calls to the company phone numbers.
Who needs Business Communication Manager (BCM)?
It is for all companies actively communicating with their customers, and dealing with a huge contacts and/or products/services database:
-
Commercial companies;
-
Market analytics;
-
Marketing companies;
-
Call Centers;
-
Service Centers.
Why Business Communication Manager (BCM)?
-
Functionality – simple and convenient interface, no need for special IT knowledge, allowing fast navigation and system administration;
-
Mobility – application is always accessible from any location connected to internet;
-
Flexibility – BCM can be connected dynamically to external databases and systems such as ERPs and/or to be used as single front-end application;
-
Practicality – significantly reduces business costs and improves customer service and satisfaction;
-
Reliability – recording and archiving of all business communication – with the customers and within the organization;
-
Applicability – opportunity to implement different marketing campaigns, data processing and drawing up statistical reports and statements.
|