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BCM is specially developed to facilitate you and your work with the customers.
BCM system combines five main modules in order to provide the end user with maximum complete solution for managing the processes, occurring in communication with customers.
Customer Relationship Module(CRM):
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Individual data profile of each customer/counterparty;
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Standardized entry forms for contact information;
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Data grouping and categorizing.
Communication module (outbond and inboud calls, e-mails, SMS):
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Outbond and inbound calls management;
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E-mail system integration;
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SMS system.
Data Module - individually defined questionnaire forms allowing implementation of marketing campaigns, collection and processing of any customer information related to products, services, applications, and more.
Knowledge base Module – module based on CMS. Possibility to create documents with rich text editor, upload files and photos.
Reports Module – summary about operators’ activities for certain period(day/month/year):
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log in/log out;
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number of inbound/outbound calls;
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working hours and rest hours;
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number of answered calls and missed calls;
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calls answered within 20 sec and after 20 sec ect.
Reports for number of inbound calls to the company phone numbers for a certain period.
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